If you are not happy with your Cacoon for any reason, you can simply return your purchase and we will refund you in full after receiving the returned item.
To receive a full refund
- you must notify us within 7 days of receiving your goods that you plan to make a return
- you must contact us before returning your goods
- returns must be made to us within 14 days of receiving your goods
Who pays for a return?
- we pay if the goods you receive are incorrect, faulty or damaged
- you pay for any other reason
Returns form
- please print out our returns form and include it with your return
- download returns form > (links to pdf)
- the returns address is on the form
- items returned without a returns form will incur a $5 restocking fee
Packaging
- returns must be sent back in the same condition as when they reached you
- returns must be sent back in the original packaging (we reserve the right to refuse any returns that are not in the original or damaged packaging)
- for your own protection please use a trackable service when returning any goods
Refunds
- if you want a refund, we will reverse the transaction automatically and we won’t need your card details, just the returns form filled in
Exchange
- if you want to exchange for a different Cacoon we will send the new item out once we have received the return
- if the new item is less expensive we will refund the difference, if it is more expensive we will email you a link where you can pay the difference