If you are not happy with your Cacoon for any reason, you can simply return your purchase and we will refund you in full after receiving the returned item.

To receive a full refund

  •  you must notify us within 7 days of receiving your goods that you plan to make a return
  •  you must contact us before returning your goods
  •  returns must be made to us within 14 days of receiving your goods

Who pays for a return?

  •  we pay if the goods you receive are incorrect, faulty or damaged
  •  you pay for any other reason

Returns form

  •  please print out our returns form and include it with your return
  • download returns form > (links to pdf)
  • the returns address is on the form
  •  items returned without a returns form will incur a $5 restocking fee


  •  returns must be sent back in the same condition as when they reached you
  •  returns must be sent back in the original packaging (we reserve the right to refuse any returns that are not in the original or damaged packaging)
  •  for your own protection please use a trackable service when returning any goods


  •  if you want a refund, we will reverse the transaction automatically and we won’t need your card details, just the returns form filled in


  •  if you want to exchange for a different Cacoon we will send the new item out once we have received the return
  •  if the new item is less expensive we will refund the difference, if it is more expensive we will email you a link where you can pay the difference